Contact us

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We encourage you to visit our frequently asked questions where you may find the answer to your question.

Careers

Please go to our careers section . You would be able to browse our worldwide job opportunities and apply directly online .

Product related

For comments about our products, please send the pack with detailed purchase information to the local JTI office that is nearest to you or use our online form.

We regret that we cannot send out any products or promotional items in response to consumer requests.

General questions

If you have a general question or comment, we would like to hear from you .

If you receive e-mails regarding unsolicited lotteries that supposedly come from JTI and ask for personal information, it is almost certainly an e-mail scam and should be ignored. For further information see our FAQs.

Media

Please contact our media office online or at the following address:

JT International S.A.
Media Relations
1, Rue de la Gabelle
1211 Geneva 26
Switzerland

Investors

Please contact our parent company Japan Tobacco Inc.

Japan Tobacco Inc.
Media & Investor Relations Division
2-1, Toranomon 2-chome,
Minato-ku, Tokyo 105-8422, Japan
Phone: +81 3 3582 3111
Fax: +81 3 5572 1441
JT Investor contact form

Compliance

JTI Compliance and ethics programs are very important to our business. If you want to share with us some concerns regarding our business approach and our compliance program, we would like to hear from you .